Shipping policy

International Shipping Policy

1. Scope
This policy covers international shipping for orders placed on [Your Company Name]’s website. It explains destinations we ship to, transit times, shipping costs, customs, duties, prohibited items, tracking, and how we handle lost or damaged shipments.

2. Destinations
We ship to most countries worldwide. If your country is not available at checkout, contact Customer Support at [email/phone] for options.

3. Shipping Options & Carriers
We use reputable carriers (e.g., DHL, FedEx, UPS, national postal services). Available shipping methods (standard, expedited, express) will be shown at checkout where available.

4. Transit Times
Estimated transit times vary by destination and selected service:
- Standard: 7–21 business days
- Expedited: 4–10 business days
- Express: 1–5 business days
Transit times are estimates and begin when the carrier receives the package from our fulfillment center. Delays can occur due to customs processing, local carrier handling, or unforeseen events.

5. Shipping Costs
Shipping costs are calculated at checkout based on package weight, dimensions, destination, and chosen shipping method. We may offer promotions or flat-rate options from time to time.

6. Customs, Duties & Taxes
Recipients are responsible for any import duties, taxes, customs fees, or brokerage charges imposed by their country. These fees are not included in our listed prices or shipping charges unless explicitly stated. We cannot mark packages as “gifts” or undervalue shipments to avoid customs fees.

7. Customs Clearance & Delays
Customs clearance procedures vary by country and can cause delays. We are not responsible for customs delays or for seizure of items by customs authorities. If customs returns or destroys a package, our standard return/refund policy applies.

8. Prohibited & Restricted Items
Some products may be restricted or prohibited in certain countries. It is the buyer’s responsibility to ensure items are permitted for import into their destination. We reserve the right to cancel orders that cannot be shipped legally.

9. Order Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays) unless otherwise noted. Processing time is separate from transit time.

10. Tracking & Delivery Confirmation
Tracking information will be emailed once the order ships. Delivery times and tracking updates are provided by the carrier. We are not responsible for delays after the carrier has accepted the package.

11. Lost, Stolen, or Damaged Shipments
- Lost: If a carrier confirms a package is lost, we will work with the carrier to file a claim and, upon resolution, offer a replacement or refund according to our claims process.
- Stolen: We are not responsible for packages confirmed delivered by the carrier but reported stolen. Consider shipping insurance or requiring a signature on delivery for high-value orders.
- Damaged: Inspect packages on delivery. If damaged, retain packaging and contact Customer Support within 7 days with photos; we will assist with a claim.

12. Returns & Exchanges (International)
International returns may be subject to additional shipping costs, customs duties, and taxes. Return eligibility and procedures follow our Returns Policy [link], and customers are responsible for return shipping unless the return is due to our error.

13. Duties of the Purchaser
By placing an international order, you confirm you are the importer of record and agree to comply with all applicable import laws in the destination country.

14. Contact & Support
For questions about international shipping, customs, or to request assistance, contact:
Email: dashmeetkaur7777@gmail.com
Phone: 0777494810
Hours: 10:00am-17:00pm

15. Policy Changes
We may update this policy from time to time. The effective date is posted at the top of the policy. Continued use of our services after changes constitutes acceptance.